Cyber Security
Four in 10 UAE Consumers Experienced Online Fraud Attempts: Visa-Dubai Police-DED Survey
While almost four in 10 UAE consumers have experienced online fraud attempts in the past year, trust and usage of digital payments both in-store and online see no signs of ceasing as consumers still prefer them over cash, citing improved technology, and security measures as reasons why they still feel more secure with these methods of payment. These findings were revealed in the 2021 Stay Secure survey launched today by Visa, Dubai Police, and Dubai Economy (DED).
Cash is unlikely to return to its previous high level of use
According to the study, the use of cash in the UAE continues to decline. While eCommerce and contactless payments have increased in popularity and use since the start of the pandemic, paying by Cash on Delivery (COD) has declined significantly (75%), while the use of digital payments (contactless cards + mobile wallets) for payment online or on delivery has almost doubled (by an average of 98%). Consumer feedback reinforces the belief that there is no reversal of this trend, with 40% of consumers saying they are less likely to use COD and 45% are more likely to use contactless payment methods in the future.
Trust driving consumer preference in contactless and digital payments, but some concerns remain
Nearly two-thirds of consumers (63%) have high level of confidence in digital payments (contactless cards and mobile wallets) for shopping in-store and payment on delivery, an increase since the start of the pandemic. Top reasons consumers gave for their trust in contactless include convenience (60%), speed (59%), control (the card or mobile never leaves consumer’s hand during transaction) (46%), avoiding human touch (56%) and innovative way to pay (48%).
Biometrically-verified payments – such as mobile wallets – also scored high with consumers with more than a third (67%) saying it is secure, and 60% saying it gives them complete control as it never leaves their hand in a transaction and eliminates the hassle of having to remember passwords.
Knowledge of the technology that protects digital payments is a driver of consumer trust. Among consumers who trust digital payments, a majority (52%) said having knowledge of underlying security technologies that protect digital payments, such as tokenization, helps build their confidence in cashless options. Those who do not have adequate levels of knowledge of the technology, still have lagging doubts about the safety of digital payments. For example, 47% fear misuse of lost or stolen contactless cards mostly due to a lack of understanding of how the technology work (27%). These findings reinforce the importance of continual education on safe digital payment practices among consumers to maintain their trust.
Consumers’ experience with fraud
The survey also sheds light on consumers’ experiences with fraud, with 39% of UAE consumers surveyed admitting they have experienced an online fraud attempt. Around a quarter of consumers (27%) have experienced phishing, while just under a fifth have experienced credit card fraud (19%) and receiving counterfeit goods (17%). In the event of fraud, informing the bank (67%) or customer service (58%) and changing their password/PIN (72%) are the most important actions consumers are likely to take. As a testament to the trust consumers have in local law enforcement, half of UAE consumers said they would contact the authorities in the event of fraud.
Brigadier Jamal Salem Al Jalaf, Director of Criminal Investigation Department in Dubai Police, said, “As people spend more and more time online – including many for the first time, fraudsters are using this as an opportunity to exploit consumers’ fears and lack of knowledge. We strongly believe that government authorities, the private sector and local communities all have an important role to play in raising awareness among UAE residents. Dubai Police is delighted to once again partner with Visa and Dubai Economy on the Stay Secure initiative, which will help strengthen our efforts to reduce online fraud and cybercrime in the UAE and ensure a safe and secure digital economy for everyone.”
Ahmad Al Zaabi, Director of Consumer Protection in Dubai Economy, said, “Shopping in Dubai presents a remarkable opportunity for retail innovations as it involves a vast and varied customer demographics and businesses. At Dubai Economy we focus on making shopping in the city a pleasant experience and we have leveraged every opportunity, including the increase in online shopping in the aftermath of COVID-19, to encourage consumers to enjoy the benefits of cashless and contactless shopping. The partnership with Visa enables us to track consumer behaviour and we are delighted to see confidence in digital payments rising steadily, which in turn will accelerate the ongoing digital transformation in Dubai.”
Neil Fernandes, Visa’s Head of Risk for Middle East and North Africa, commented, “As our survey results indicate, consumers have fully embraced digital payments in the COVID-19 era but that does not come without risks. As consumers shift online, fraudsters have sought opportunities to exploit these changes in how people pay for goods and services. This is why constant consumer education is so much more important than ever before. The fact that 1 in 2 consumers surveyed would contact law enforcement in the event of fraud is a credit to the diligent efforts of our partners Dubai Police and Dubai Economy, who are committed to keeping consumers safe and empowering them to use digital payments and online channels with confidence. However, as an industry we cannot afford to let our guard down. Our ongoing Stay Secure campaign is our effort in bringing together all participants in the payments ecosystem to work together to advance efforts to educate consumers on how to stay vigilant, identify potential fraud, and what actions they should take if they are affected.”
Cyber Security
SANS Institute to Boost Cyber Resilience in Bahrain and Qatar
SANS Institute is set to bring world-class cybersecurity education to professionals across the Middle East with SANS Manama (7-12 September) at InterContinental Bahrain, followed by SANS Doha (14-19 September) at InterContinental Doha. The courses are designed to educate professionals on current and emerging cyber threats, ensuring that participants are confident in the latest industry trends, tools, and techniques.
SANS Manama September 2024 (7-12 September) offers the following courses:
- FOR508: Advanced Incident Response, Threat Hunting, and Digital Forensics
- LDR414: SANS Training Program for CISSP Certification
FOR508 is an in-depth course that equips incident responders and threat-hunting teams with advanced skills to detect, identify, counter, and recover from a wide range of threats within enterprise networks, including those posed by nation-state adversaries, organized crime syndicates, and ransomware operators. LDR414 is an accelerated review course specifically designed to prepare students for the CISSP exam. It focuses exclusively on the eight domains of knowledge defined by (ISC)², which are critical to passing the exam.
A highlight of SANS Manama will be the Community Night session on 9 September, titled “Justice Denied: How Bad Digital Forensics Threatens and Undermines Justice.” This session will delve into three real-world cases—one criminal and two civil—to demonstrate how digital forensic evidence, when presented by unqualified or biased practitioners, nearly destroyed lives in court. The session will also illustrate how a proper scientific approach to digital forensics can help achieve justice.
SANS Doha September 2024 (14-19 September) will feature:
- SEC504: Hacker Tools, Techniques, and Incident Handling
- SEC560: Enterprise Penetration Testing
SEC504 will teach students how to effectively respond to breaches across Windows, Linux, and cloud platforms, providing insight into the tools and techniques attackers use, the artefacts they leave behind, and how to build better defences based on this knowledge.
SEC560 is designed to strengthen the skillset of penetration testers while also training system administrators, defenders, and other security professionals to understand the mindset and methodologies of modern attackers.
Ned Baltagi, Managing Director for the Middle East, Africa, and Turkey at SANS Institute, emphasized the importance of these events, by saying, “As cybersecurity threats continue to evolve, professionals in the Middle East must stay ahead of the curve. These training sessions are not just about learning new skills—they are about building a stronger, more resilient cybersecurity community. We are committed to empowering individuals with the knowledge and tools they need to protect their organizations and, by extension, the region as a whole.”
Cyber Security
MENA Region Sees Surge in Managed Security Services Adoption, Says SearchInform
SearchInform, the leading information security and risk management solutions vendor, has conducted an extensive survey among organizations in the Middle East and North Africa (MENA) region to assess their approach to information security. The results show a significant shift towards outsourcing security functions, with nearly 70% of organizations either already using Managed Security Services (MSS) or planning to do so shortly.
This survey involved business executives, information technology and security (IT, IS) professionals, and Chief Information Security Officers (CISOs) from both public and private sectors. The research aimed to evaluate the current state of corporate protection and identify priorities in ensuring information security amid the region’s unique challenges. Notably, 80% of respondents reported an increase in their information security budgets over the past year, reflecting a growing recognition of the need for robust security measures. Only 22% of respondents reported budgets haven’t changed, no one reported a decrease in budgets.
SearchInform’s findings indicate that while many organizations have implemented basic cybersecurity measures such as Antivirus, Next-Generation Firewalls (NGFW), Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS) and Endpoint Protection Systems (EPS); there is still a significant gap in the deployment of more advanced systems like Data Loss Prevention (DLP) and Security Information and Event Management (SIEM). These tools are critical for real-time monitoring and internal threat protection, yet only 29% of companies have implemented DLP, and a mere 5% have adopted SIEM systems.
Lev Matveev, Chairman of the Board of Directors at SearchInform, commented on the survey results, stating, “The increasing reliance on MSS highlights the ongoing shift in how organizations are approaching their cybersecurity needs. Outsourcing provides access to specialized expertise and technology, which is particularly vital in regions facing a shortage of skilled information security professionals.”
The research also revealed that internal threats are coming to the fore. More than half of respondents admitted experiencing one or more information security incidents, caused by insider actions. “To effectively combat internal threats, increasing the cybersecurity literacy of employees will reduce the risk of undesirable incidents. The second measure is the implementation of protective solutions that help prevent both accidental and deliberate incidents, such as data leaks, corporate fraud cases, theft, kickbacks and bribery, illicit access to confidential data, etc. In this regard, the integration of DLP and DCAP systems is necessary. DCAP-class systems that perform corporate file system analysis, classify data stored in the organization, handle the task of distributing access rights, and prevent the risk of data leakage and misuse at the initial stage. These are important components of the protective system, and the concept of DCAP systems is highly recommended by Gartner experts,” Matveev commented.
As the demand for MSS continues to grow, SearchInform’s local subsidiary in the UAE has seen strong interest from both businesses and governmental organizations, underscoring the importance of managed services in addressing the region’s complex security challenges. The global MSS market size is expected to grow from USD 30.6 billion in 2023 to USD 52.9 billion by 2028, with a Compound Annual Growth Rate (CAGR) of 11.5%.
Cyber Security
Positive Technologies: 16% of Darkweb Listings Involve Middle Eastern Organisations
In 2024, cyber criminals have shifted focus from personal data to stealing company credentials and trade secrets. One in six listings (16%) on the dark web featuring stolen government data involves organizations in the Middle East. This insight comes from Positive Technologies’ first study on data breaches in Russia, the Middle East, and globally. Their experts reviewed over 1,000 dark web listings and 700 public incident reports from the first half of 2024 worldwide.
Credential leaks from organisations hit a record high of 21% in the first half of 2024, up 9 percentage points from last year. The theft of commercial secrets and restricted information rose to 24% in the first half of 2024, an increase of 10 percentage points compared to the same period in 2023. Meanwhile, personal data theft incidents returned to pre-peak levels: dropping to 2022 levels in Q1 2024 to 37%, and then falling to 25% in Q2 2024.
In the first half of 2024, the industrial sector (39%), government agencies (36%), and transportation companies (29%) continued to lead in the share of leaks of commercial secrets and other restricted information. Notable victims include Hyundai Motor Europe and Volkswagen, with the latter losing documents on electric vehicle technology. IT companies are also at risk, with breaches involving internal processes and products accounting for 29% of incidents. In 2024, hackers allegedly accessed the source code of some Apple and AMD software.
Stolen credentials are often used for further attacks on these companies’ clients, primarily government organizations. Credential compromise is typically a step before more severe actions, such as theft of funds or system disruption. Ransomware was used in nearly a third of successful breaches involving data leaks. Dark web listings for government data heavily feature Middle Eastern countries (16%), with Asia (33%) in the lead, followed by Latin America and the Caribbean (18%). These regions are targeted by APT groups, mainly focusing on the public sector. Positive Technologies’ research on APT groups in the Middle East and Southeast Asia provides more details.
“Credentials are frequently sold on dark web forums, a key revenue source for cybercriminals. In March, access to a prominent UAE Bank’s website was listed for $10,000. The rise in these leaks is evident on the dark market—forums now offer access to dozens or hundreds of companies per post. In April, a listing was posted offering access to the infrastructure of 16 companies from various industries across Latin America, the Middle East, Europe, and Asia, with prices ranging from $250 to $5,000. According to the listing’s authors, these firms’ revenues range from $4 million to $2.8 billion. For instance, a UAE-based consumer electronics company with $6.5 million in revenue had its data valued at $400. In June, another listing offered credentials for over 400 companies, including access via Jira, GitHub, and GitLab,” notes Anna Golushko, Senior Analyst at Positive Technologies.
The number of dark web ads offering free information is nearly double those selling it (64% vs. 33%). This is because not all attackers aim to sell data; many demand ransom not to disclose it, though not all victims pay. In the first half of 2024, government organizations were often targeted specifically to steal personal data. More than half of ads on the dark web are priced under $1,000. Every tenth ad belongs to the most expensive category at $10,000 or more.
The most expensive offers (over $50,000) involve major financial institutions, retail giants, and IT companies. In Q2 2024, EDR developer Cylance suffered a cyberattack, resulting in 34 million emails and an unspecified volume of customer and employee data being sold for $750,000. Positive Technologies analysts highlight that every second successful attack on organizations in H1 2024 resulted in the leakage of confidential data. The largest number of incidents occurred in government agencies (13%), IT companies (12%), and industrial companies (11%).
Preventing data leaks requires a comprehensive approach, including tools to protect user devices, corporate networks, and the data itself. As corporate data infrastructures evolve into complex systems that are constantly changing rapidly, a unified solution is essential to safeguard information, regardless of its complexity or location.
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