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Cyber Security

Cybersecurity Skills Shortage is Ranked as the Biggest Risk to MSPs and Their Clients

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Sophos has released its inaugural “MSP Perspectives 2024” survey report, which found that the biggest day-to-day challenge facing Managed Service Providers (MSP) is keeping up with the latest cybersecurity solutions/technologies, cited by 39% of the MSPs surveyed. Alongside this, MSPs indicated that hiring new cybersecurity analysts to keep up with customer growth and keep pace with the latest cyber threats were also top challenges.

The survey also reveals that MSPs perceive the shortage of in-house cybersecurity skills to be the single biggest cybersecurity risk to both their own business and their clients’ organizations. MSPs also perceive stolen access data and credentials and unpatched vulnerabilities to be amongst the biggest security risks to their customers. The latest State of Ransomware 2024 report found that nearly a third (29%) of ransomware attacks started with compromised credentials, showing the prevalence of this entry vector.

“The speed of innovation across the cybersecurity battleground means it’s harder than ever for MSPs to keep up with threats and the cyber controls designed to stop them. When you couple this with a global skills shortage, which has made it infinitely more difficult for many MSPs to attract and retain cybersecurity analyst resources, its unsurprising that MSPs feel unable to keep pace with the changing threat landscape,” said Scott Barlow vice president of MSP at Sophos. “This is all compounded by the need for 24×7 coverage as indicated in our 2023 Active Adversary report for Tech Leaders, which finds that 91% of ransomware attacks now happen out of business hours.”

In response to this complex threat landscape, there is growing demand for managed detection and response (MDR) services to provide always-on coverage. Currently 81% of MSPs offer an MDR service, and almost all (97%) MSPs that do not currently offer MDR plan to add it to their portfolio in the coming years.

Reflecting the shortage of in-house cybersecurity skills, 66% of MSPs use a third-party vendor to deliver the MDR service and a further 15% deliver jointly through their own SOC and a third-party vendor. Topping the list of essential capabilities in a third-party MDR provider is the ability to provide a 24/7 incident response service.

MSPs are also streamlining their cybersecurity partnerships, working with a small number of vendors. The study revealed that over half (53%) of MSPs work with just one or two cybersecurity vendors, rising to 83% that use between one and five. Reflecting the effort and overhead of running multiple platforms, MSPs estimate that they could cut their day-to-day management time by 48% if they could manage all their cybersecurity tools from a single platform.

Other interesting findings from the report include:

  1. 99% of MSPs report an increase in demand for cyber insurance-related support, with the most common requests including clients wanting to implement an MDR service to improve their insurability (47%) or to receive help completing their insurance application (45%).
  2. MSPs want flexibility from their MDR provider, with 71% saying it is “essential or very important” that the vendor can use telemetry from their existing security tools for threat detection and response.
  3. MSPs in the U.S. lead the way in MDR service provision with almost all (94%) already offering MDR, compared to 70% in Germany, 62% in the U.K., and 58% in Australia.

“While MSPs have a huge job to do in protecting their customers against fast-moving adversaries, there’s a tremendous opportunity to grow their business and profitability if they can find the right security set-up. The data shows that MSPs are strengthening their proposition and reducing overheads by amalgamating the platforms they use and engaging with third-party MDR vendors to expand their service offerings. As they look to build their security offering of the future, they should prioritize vendors that can offer a complete portfolio of industry-best, fully managed security services and solutions,” continued Barlow.

Data for the MSP Perspectives 2024 report comes from a vendor-agnostic survey of 350 MSPs across the U.S. (200), U.K. (50), Germany (50) and Australia (50). The survey was commissioned by Sophos and conducted by research house Vanson Bourne in March 2024.

Cyber Security

Netskope Joins Google Workspace Security Alliance

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Netskope has joined the Google Workspace Security Alliance to extend security and data protection for Workspace users. The Netskope One Platform provides a number of advanced security capabilities that protect data, defend against threats, and ensure users have fast and secure access to Google Workspace productivity and collaboration tools, including Gemini for Workspace.

As organizations increasingly adopt cloud technologies to drive innovation and efficiency, they are also challenged to secure sensitive data from a range of cyber risks, including:

  • Ongoing increases in the number of users uploading sensitive data to personal instances of cloud applications
  • New and evolving threat techniques such as abuse of certain applications for critical data access, back doors, and financial gain; compromise of credentials to access critical business data; insider threats; and more
  • Data exposure from the insecure use of both managed and unmanaged AI-based productivity tools

Netskope and Google Workspace empower organizations to embrace modern collaboration and productivity by enabling the secure use of AI-based productivity tools. Netskope provides advanced data loss prevention (DLP) techniques, delivering real-time visibility and control over users, data, and corporate vs. personal cloud instances. In addition, Netskope’s comprehensive threat protection through both API and inline controls detects threats in Google applications and monitors data movement and threat propagation between Google Workspace apps and third-party ecosystem applications.

“Netskope is proud to expand its partnership with Google Workspace by joining the Workspace Security Alliance. There are already thousands of customers using Netskope to safeguard their Google Workspace applications, and this new partnership further enhances the secure usage capabilities for application specific data protection policies,” said Andy Horwitz, VP, Global Partner Ecosystems, Netskope. “Together, Netskope and Google Workspace can help customers modernize their productivity stack. We look forward to helping customers safely optimize their employees’ daily productivity.”

The Netskope and Google Workspace partnership enables organizations to embrace collaboration and productivity while safeguarding critical data. Joint customers can now more effectively:

  1. Support best practice use of Gemini for Google Workspace: Leverage real-time user coaching to help enforce best practices in application usage. Organizations can gain visibility into data movement to minimize sensitive information sharing while achieving data compliance objectives.
  2. Protect sensitive data: Detect and manage access to sensitive data within Google Workspace applications, enforcing policies to prevent unauthorized data movement across platforms, including third-party services like Microsoft OneDrive, Box and Dropbox.
  3. Stop insider threats like data exfiltration: Prevent the download of sensitive data from Google Workspace business instances and then the upload to personal instances, which is one of today’s top reasons for data loss. Additionally, apply this control to unmanaged devices: allow unmanaged or personal device access to a specific cloud app for collaboration, however, do not allow downloading of sensitive data.
  4. Detect and stop elusive threats and malware: Protect against malware and phishing delivered from the cloud. Netskope’s multi-layered advanced threat protection (ATP) enhances security within Google Workspace and across cloud applications.
  5. Maintain compliance in Google Workspace: Ensure that organizations can adhere to regulations and meet compliance needs by enforcing security policies within Google Workspace.

“By partnering with Netskope, a leading SASE vendor, customers can confidently expand their Google Workspace adoption leveraging their existing IT infrastructure investments,” said Nikhil Sinha, Group Product Manager, Google Workspace. “Netskope instance awareness enables fine grained data governance policy differences to both corporate and personal Google Workspace accounts. We are excited to partner with Netskope to provide these advanced security capabilities to our customers.”

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Channel Talk

AmiViz and BitSight Join Forces to Elevate Middle East Risk Management

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AmiViz has partnered with Bitsight, a leading provider of cyber risk management solutions. This collaboration marks a significant step forward in bolstering cybersecurity capabilities across the region and facilitating Bitsight’s expansion efforts in the Middle East.

The partnership between AmiViz and Bitsight will enhance the cybersecurity landscape in the Middle East by introducing state-of-the-art solutions designed to tackle the evolving cyber threats confronting regional organizations. With both companies committed to improving cybersecurity awareness and resilience, they are set to pave the way for a safer and more secure digital environment in the region.

Commenting on the partnership with Bitsight, Ilyas Mohammed, COO at AmiViz said, “Our decision to onboard Bitsight demonstrates our commitment towards the evolution of the cybersecurity landscape in the Middle East. As organizations grapple with increasingly sophisticated cyber threats, the partnership between these two industry leaders promises to deliver enhanced value by equipping organizations with the tools and insights needed to effectively manage cyber risks and safeguard their digital assets in an ever-evolving threat landscape.”

Bitsight’s solutions can proactively assess and manage their cyber risk exposure and provide organizations with actionable intelligence to optimize their security investments, streamline vendor risk management processes, and enhance cyber resilience. With a focus on continuous monitoring and data-driven insights, Bitsight empowers organizations to make informed decisions and stay ahead of emerging cyber threats.

The Middle East has often been an attractive target for cyber-attacks, and this partnership will empower companies to address vulnerabilities and protect their digital assets proactively. By combining AmiViz’s deep understanding of the regional market dynamics with Bitsight’s cutting-edge technology and global expertise, the partnership will offer next-generation cybersecurity solutions tailored to the unique challenges and requirements of Middle Eastern organizations.

“We are proud to partner with AmiViz to transform the cyber risk management landscape in the Middle East,” said Xavier Artiguebieille, Senior Vice President, EMEA Sales at Bitsight. “Our combined efforts will equip organizations with the critical tools and intelligence needed to navigate and mitigate the complexities of modern cyber threats, enhancing their overall security and resilience.”

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Artificial Intelligence

ESET’s New AI Assistant Streamlines Threat Detection and Response

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ESET has introduced ESET AI Advisor, an innovative generative AI-based cybersecurity assistant that transforms incident response and interactive risk analysis. First showcased at RSA Conference 2024, the new solution is now available as part of the ESET PROTECT MDR Ultimate subscription tier and ESET Threat Intelligence.

Unlike other vendor offerings and typical generative AI assistants that focus on soft features like administration or device management, ESET AI Advisor seamlessly integrates into the day-to-day operations of security analysts, conducting in-depth analysis. Building on over two decades of ESET’s expertise in AI-driven endpoint protection, the offering provides detailed incident data and SOC team-level advisory. This is a game-changer for companies with limited IT resources who want to utilize the advantages of advanced Extended Detection and Response (XDR) solutions and threat intelligence feeds.

“As cybersecurity threats become increasingly sophisticated, ESET remains committed to providing cutting-edge solutions that address these challenges. The ESET AI Advisor module represents a significant leap forward in our mission to close the cybersecurity skills gap and empower organizations to safeguard their digital assets effectively,” said Juraj Malcho, Chief Technology Officer at ESET.

One of the primary benefits of this new solution is closing the cybersecurity skills gap. Security analysts of all skill levels can use ESET AI Advisor to conduct interactive risk identification, analysis, and response capabilities, which are provided in an easily understandable format. The user-friendly interface makes sophisticated threat data actionable even for less experienced IT and security professionals.

The ESET AI Advisor also excels in facilitating faster decision-making for critical incidents. Security analysts can simply consult the ESET AI Advisor to understand the specific threats their environment faces. Leveraging extensive XDR collected data, the ESET AI Advisor identifies and analyzes potential malware threats, providing intuitive insights into their behaviour and impact. It assists in recognizing phishing attempts and advising users on how to avoid falling victim to fraudulent emails or websites. By monitoring network traffic, the ESET AI Advisor can flag unusual or suspicious behaviour, helping security teams take appropriate action. Its ability to automate repetitive tasks is an additional advantage. Managing routine processes such as data collection, extraction, and basic threat detection, allows security teams to focus on more strategic initiatives.

In ESET Threat Intelligence, the new module will help researchers analyze vast quantities of unique APT reports and understand latest developments in world of cyber threats. With its conversational prompts and interactive dialogue, ESET AI Advisor empowers organizations to analyze and mitigate threats effortlessly and fortify their cybersecurity posture.

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