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ManageEngine ServiceDesk Plus Achieves ITIL Certification for 14 ITSM Practices

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ManageEngine, a division of Zoho Corp. and a leading provider of enterprise IT management solutions, has announced that ServiceDesk Plus, its flagship AI-driven unified service management platform, has achieved ITIL-certification for 14 key ITSM practices, awarded by PeopleCert, a premier global training and certification provider. The certification and inclusion of ManageEngine as a Silver-tier member in PeopleCert’s ATV program validates ManageEngine’s efforts towards building an ITSM platform aligned with industry-recognized best practices.

ITIL continues to be the most widely recognized ITSM best practice standard globally, guiding organizations focused on streamlining their service delivery workflows. PeopleCert’s ATV program verifies the ITIL alignment of IT service management vendors by undertaking a comprehensive assessment of the tool’s functionality and the ITIL proficiency of staff engaged in functions like development, sales and implementation on the vendor’s side. ManageEngine’s position in the ATV program signifies the organization’s proficiency in the ITSM domain and its expertise in building a service management platform that is closely aligned with ITIL. This empowers customers to design and implement industry-recommended best practice workflows right out of the box on the ServiceDesk Plus platform.

Dmitry Isaychenko, portfolio director at PeopleCert, added, “Businesses trust ITIL for success. For them, ITIL is not just a brand but a source of proven best practices. Claims of ITIL adherence raise their expectations regarding the quality of implementations. This is why PeopleCert launched the ATV accreditation program. Today, we are delighted to welcome ManageEngine as an ITIL-accredited tool vendor. Together, we can help customers make more informed decisions when selecting ITSM tools and planning long-term investments in their implementations.”

This certification marks ServiceDesk Plus’ ITIL alignment for 14 practices, which include Change Enablement, Deployment Management, Incident Management, IT Asset Management, Knowledge Management, Measurement and Reporting, Monitoring & Event Management, Problem Management, Release Management, Service Catalogue Management, Service Configuration Management, Service Financial Management, Service Level Management and Service Request Management.

Currently, ManageEngine has been onboarded as a Silver-level member with plans to move up the tiers by certifying more ManageEngine staff in the coming year. “We are excited to partner with PeopleCert and join their ITIL-ATV program. This partnership reaffirms our commitment to building a best-in-class service management platform that adheres to industry best practices,” said Kumaravel Ramakrishnan, director of technology at ManageEngine. “For over 20 years, ServiceDesk Plus has been empowering customers to streamline service delivery for IT and other business teams. We will further this with deep investments in cutting-edge tech like AI to deliver transformative value to customers and prospects. ServiceDesk Plus will continue to evolve as an intelligent service management platform that aligns with industry best practices, providing transformational business outcomes to enterprise IT teams.”

ServiceDesk Plus is available across three editions: Standard, Professional, and Enterprise. The Standard edition starts at $13 per technician per month.

Cloud

SentinelOne Simplifies Secure Cloud Migrations on AWS

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SentinelOne today announced its participation in the Amazon Web Services (AWS) Independent Software Vendor (ISV) Workload Migration Program. This initiative supports AWS Partner Network (APN) members with SaaS offerings on AWS to accelerate and streamline workload migrations.

Through the program, SentinelOne will provide AWS customers with accelerated, secure cloud migration support, leveraging modern AI-powered CNAPP capabilities to ensure rapid and protected transitions. With access to AWS funding, technical resources, and go-to-market support, SentinelOne will help organizations reduce migration timelines and costs while maintaining robust security.

SentinelOne’s Singularity Cloud Security delivers real-time visibility and protection throughout the migration journey—whether from on-premises or another cloud—enabling a secure, seamless transition to AWS.

“Through our participation in the AWS ISV Workload Migration Program, SentinelOne is helping customers accelerate secure cloud migrations with end-to-end protection and visibility,” said Ric Smith, President of Product, Technology, and Operations at SentinelOne. “Whether moving from on-prem or another cloud to AWS, organizations can count on us to deliver the security they need throughout their journey—realizing the performance, speed, agility, and cost benefits of the cloud.”

Singularity Cloud Security combines agentless and agent-based protection for deep visibility, continuous posture management, and real-time threat detection across hybrid and multi-cloud environments. By collaborating with AWS and ecosystem partners, SentinelOne ensures seamless integration into migration projects, helping customers move faster, reduce risk, and scale confidently in the cloud.

Availability: SentinelOne’s solutions are available globally.

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Versa and OPSWAT Partner to Strengthen SASE Security with Real-Time Device Defense

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Versa has announced a strategic technology partnership with OPSWAT to significantly enhance the real-time device security monitoring capabilities of the Versa SASE Client. The Versa SASE Client uniquely combines connectivity and security for users and their devices. It facilitates real-time best-path routing and enforces dynamic security policies based on Zero Trust principles and continuously evaluated device security posture.

Through this partnership, Versa has integrated OPSWAT’s MetaDefender Endpoint Security SDK directly into the Versa SASE Client. This integration empowers IT teams to leverage real-time device posture data, enabling them to automatically validate endpoints and enforce Zero Trust policies, thereby reducing the attack surface.

“Remote workers and BYOD users need access to critical business systems and data; however, this increases organizations’ threat risks if endpoint devices are not secure,” said Anusha Vaidyanathan, Senior Director of Product Management at Versa. “This partnership enables Versa customers to apply OPSWAT’s MetaDefender Endpoint Security SDK directly within our VersaONE Universal SASE Platform. As businesses continue to operate in cloud and hybrid settings, this joint solution enables IT teams to minimize risk by verifying device security and compliance policies before granting access to secure company systems.”

“Our partnership with Versa validates OPSWAT’s commitment to securing critical infrastructure by integrating advanced endpoint compliance capabilities directly into the VersaONE Universal SASE Platform,” said Hamid Karimi, Vice President of Technical Alliances and OEM at OPSWAT. “With OPSWAT MetaDefender Endpoint Security SDK, Versa customers can confidently ensure device compliance and security before network access, providing better defense against today’s evolving cybersecurity threats.”

The MetaDefender SDK is a versatile, cross-platform, and modular framework that serves as a powerful endpoint security software development platform. It enables software engineers and technology vendors to develop advanced endpoint security products. Specifically, the SDK’s Device Compliance Module allows software engineers to implement features for a wide range of applications, including device posture assessment and detection of potentially unwanted applications. This empowers them to deliver enhanced secure remote access, compliance, network access control, remote support, and other critical capabilities to their end customers.

The Versa SASE Client, now with OPSWAT enhancements, is currently available as a core component of the Versa Universal SASE Platform.

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Cyber Security

Sophos Boosts Firewall with New Protection and Incident Response Features

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Sophos has announced a significant update to its Sophos Firewall software, introducing enhanced protection and incident response capabilities. This update notably includes Sophos NDR Essential, a new feature now available free of charge to all customers holding an XStream Protection license for Sophos Firewall.

This integration empowers Sophos Firewall with two dedicated artificial intelligence (AI) engines specifically designed to detect both malware communications and those utilizing algorithmically generated domain names. This advanced functionality, derived from the Sophos Network Detection and Response (NDR) probe, aims to identify sophisticated malware communications even if they are previously unknown or not yet indexed. It serves as a powerful complement to the Active Threat Response capabilities already embedded within Sophos firewalls.

Chris McCormack, Senior Product Marketing Manager at Sophos

Addressing the technical demands of such advanced detection, Chris McCormack, Senior Product Marketing Manager at Sophos, explained the strategic approach, “NDR traffic analysis requires substantial processing power. That’s why we’ve adopted a new approach by deploying an NDR solution in Sophos Cloud to offload the heaviest tasks from the firewall.” This cloud-centric design ensures optimal performance without burdening the firewall’s on-device resources.

Beyond network detection, the update also brings significant improvements to connectivity and user authentication. Sophos Connect now integrates EntraID for Single Sign-On (SSO). This new feature for the VPN client, bundled with Sophos Firewall, is set to enhance both the security and user experience for SSL and IPsec VPN connections. The integration with EntraID (Azure AD) enables users to authenticate and leverage multi-factor authentication for both Sophos Connect and access to the user portal hosted by the firewall, streamlining secure access.

Further VPN-related enhancements include:

  • Improved user interface and usability: Connection types have been renamed for greater clarity, with “site-to-site” now referred to as “policy-based” and tunnel interfaces as “route-based,” making configurations more intuitive.
  • Dynamic validation of the IP address pool: For VPN connections (SSL VPN, IPsec, L2TP, and PPTP), the system now dynamically validates the allocated IP address pool, helping to better resolve potential IP address conflicts.
  • Strict profile enforcement: IPsec profiles now exclude default values to ensure algorithm synchronization, effectively eliminating potential fragmentation of session negotiation packets that could otherwise prevent site-to-site VPN tunnels from being established.
  • Route-based VPN and SD-RED scalability: The system has been optimized to support up to 3,000 simultaneously established tunnels. Specifically, Sophos Firewall solutions can now manage up to 1,000 SD-RED site-to-site tunnels and connect up to 650 concurrent SD-RED devices.

Additional management improvements enhance administrative flexibility and search capabilities:

  • More flexible DHCP Prefix Delegation (IPv6 DHCP-PD): The system now supports a broader range of prefixes, from /48 to /64, improving compatibility with various internet service providers.
  • Router Advertisement (RA) and DHCPv6 server: These features are now enabled by default, simplifying IPv6 network setup.
  • Resizable table columns: The web admin interface continues its adaptation for ultra-wide screens, with many configuration pages now allowing users to resize columns as needed for improved usability.
  • Enhanced object search functionality: The search field within the SD-WAN routing configuration screen now supports more granular criteria, including route name, ID, objects, and object values like IP addresses and domains. Similarly, local ACL rules now also support object name and value searches, extending to content-based searches for more precise results.
  • Default configuration changes: To streamline initial setups, default firewall rules and rule groups previously created during new firewall deployments have been removed. The initial configuration now only includes the default network rule and MTA rules. Furthermore, the default firewall rule group and the default gateway probe for custom gateways are now set to “None” by default.

Sophos continues its commitment to cybersecurity through a “Secure by Design” approach, enhancing the intrinsic security of its firewalls. This methodology involves the containerization of specific features and rigorous integrity checks on critical operating system files using mathematical checksums. Any detected checksum mismatch triggers a potential compromise alert, enabling monitoring teams to proactively identify possible security incidents affecting the firewall OS integrity. This proactive detection allows incident response and development teams to react swiftly to critical security events.

This update is now available for manual download and deployment by customers with any Sophos Firewall equipped with a valid license.

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